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A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá

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dc.contributor.authorMendez Giraldo, Germán
dc.contributor.authorLópez Santana, Eduyn
dc.contributor.authorSuarez Roldan, Carolina
dc.date.accessioned2021-12-16T22:15:28Z
dc.date.available2021-12-16T22:15:28Z
dc.date.issued2018
dc.description.abstractA simulation model is presented for the attention to users in emergency situations in Bogota. This system is vital importance for the development, security and stability of the city. The simulation process begins with an intelligence model that allows acquiring the knowledge of complex process of attention of users and understanding relationships among resources which attend emergencies. This system is managed by Emergency Regulatory Center (ERC) assigned to the District Health Secretary. Within the results achieved, it is possible to obtain an improvement in measures of performance such as average time in the system and the average time blocked which show an inadequate level service because they are result of excessive time in waiting calls and the subsequent system exit. Different scenarios were proposed in order to increase reception capacity of the incidents in the activation system’s phase, which is equivalent to increase the technicians auxiliaries of regulatory medical (TARM) and of the regulatory doctor (RD). © 2018, Springer Nature Switzerland AG.es
dc.description.emailcarolina.suarez@campusucc.edu.coes
dc.description.orcid0000-0003-1933-1363es
dc.format.extent245-233es
dc.identifierhttps://doi.org/10.1007/s10562-016-1699-4
dc.identifier.bibliographicCitationMendez G,López E,SUAREZ C. A Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotá. Commun. Comput. Info. Sci. 2018. 915. p. 233-245. .es
dc.identifier.issn18650929es
dc.identifier.urihttps://hdl.handle.net/20.500.12494/41379
dc.publisherSpringer Verlages
dc.relation.ispartofjournalCommunications in Computer and Information Sciencees
dc.rights.accessrightsinfo:eu-repo/semantics/closedAccesses
dc.subjectComputerses
dc.subjectAttention of userses
dc.subjectEmergencieses
dc.subjectEmergency situationes
dc.subjectIntelligence modelinges
dc.subjectMeasures of performancees
dc.subjectSecurity and stabilityes
dc.subjectSimulationes
dc.subjectSimulation processes
dc.subjectComputer sciencees
dc.titleA Simulation Model for the Attention to Users in Emergency Situations in the City of Bogotáes
dc.typeArtículo
dspace.entity.typePublication

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