Publicación: Diseño de la documentación del sistema de gestión de calidad para la empresa industrias metálicas NEVERCOL E.U. Basado en la norma NTC ISO 9001: 2008, Aplicado al proceso de compras.
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Through this work the necessary documentation was designed to implement a quality management system according to the requirements of ISO 9001:2008, thus achieving measure and control processes in the company and continuously improve the quality of service provided. The first requirement for the implementation of a QMS is the documentation which is a support mechanism of the system as an indispensable part in decision-making and process improvement, defining the satisfaction of customer needs as a top priority. The diagnosis was made in the company nevercol metal industries, based on the ISO 9001:2008 standard NTC, which allowed us to know important aspects of the situation being experienced by the company, especially in the shopping area, where not handled any document type for the control in the manufacture of its products. A company that is not organized tends to have conflicts and increasingly unnecessary problems requires allocating responsibility in order to have better control of the processes within the company, and the graphic expression of this organization is given by an organization. We conducted the strategic direction and organizational structure of the company, along with the design of the job profiles and the process map which will enable the organization to reflect the structure of processes and the most important interactions between them.