Publicación:

Formulación de acciones de mejoramiento del macroproceso tecnologico front office energía integral 80-20, basado en la Aplicación de las normas ISO 90001:2015 e ISO 45001:2018, en la empresa centro de gestión y monitoreo de la red claro Colombia, en la ciudad de Bogotá.

Resumen

One of the most important tools in companies are integrated management systems through the ISO 9001: 2015 and ISO 45001: 2018 standards controls are implemented within the organization in order to define policies, objectives, plans and programs this allows organizations to irnprove their processes through efficiency and effectiveness, also serves to guide and strengthen management processes, with planning tools and control of activities in this way is acnieved better results optimize processes and give a better customer satisfaction. One of the main objectives of the Integrated Management System is to implement an operational model oriented towards excellence, based on integrated and effective processes that can be controlled and measured as well as ensuring the availability of resources to guarantee the continuity of The operation must also define an integral policy in which it defines the criteria and objectives to be met at the level of quality and SST. The implementation and redesign of the processes in the Front Office Energy area for Claro Solutions Colombia could identify several benefits such as the optimization of resources, execution of new activities, improvement of the budget and service orders, improvement in service times and detection of faults and increase in the quality of the "Telephony, Television and Data" netwcrk service. There is also a better control of the productive processes, monitoring of daily activities is carried out with quality and effectiveness. At the level of safety and health at work, employees began to improve their working conditions and climate by providing training and providing them with tools for a better quality of life at work. Labor with each of the employees and the company was asked to form a COPASST since there was not and the total number of workers exceeds 150 in this way to carry out drills and accident prevention plans and occupational hazards.