Publicación:

Desarrollo de un prototipo para gestión y control de pqr generadas a la empresa tv satélite arauca, de manera que se les pueda dar trazabilidad de forma ágil y efectiva.

Resumen

TV SATELITE ARAUCA LTDA, is a company that today demands a large number of users thanks to the services it offers, as part of the competition. Offer the best telecommunications services to all users with the support of state-of-the-art technology and the commitment of the staff. collaborators of the Company, today they postulate as one of the best companies at departmental level in offering Internet services, by 2020 they aspire to consolidate as the best telecommunication option in the Department of Arauca, within their current services are: Supply commercial and residential Internet throughout the municipality of Arauca, this account has a broad portfolio of services with which any kind of need is sought, another cable TV service Arauca is to provide Cable TV in the urban area of the municipality of Arauca. Within the organization of many processes and activities that have been carried out daily, including the reception of incidents, PQR and other request services, this project focuses directly on the control of this type of incidents and they are very common within these service providers at a national and international level, the PQR are the basic activities of the customer service process developed in the commercial offices that respond to the needs of customers. Part of this initiative that exposes subjectively arises as the current need for a company dedicated to Internet services, which demands the large number of customers and that over the years has been developed by the implementation of technological tools. In order to meet the needs of them we propose the development of a first functional prototype, type of software with which you can control and give traceability to requests, complaints and claims, we present in the company the Arauca television satellite, as It is known that this company is currently engaged in providing television and internet services throughout the municipality of Arauca, in addition to this it plans to expand throughout the department of Arauca in the coming years, due to the constant loss of customers that this company currently presents , it is necessary to have a tool which manages the Pqr and in an agile and efficient way, we respond to the clientele in order to guarantee a good service