The users in the main are of feminine sex with maximum age of 75 years and minim of 20 years, the range over that more I predominate in the hospitalization was one to ten days, with regard to which the population did of infirmary object of study always it perceives it with 23,57 %, in opening to the communication nurse - patient meets reflected with 17 % that never exists communication, this indicates that the professional of infirmary must implement strict measures to be employed at a strategy in order to improve and to be able to offer a care humanized to the users.