The company NUEVASTIC, offers software development services with more than eight (8) years in the market. NUEVASTIC was born out of the belief in a more developed and innovative country in terms of technology, which is why it has a team of highly experienced professionals who are responsible for designing, developing and implementing quality products for SMEs and Government Online, located in the city of Neiva (Huila). Currently has two certifications, one in ISO 20000-1: 2011 accredited by NYCE of Mexico and the second is in Good Practices for SMEs in ITMARK ICT sector, within the annual review by management came to the conclusion that is implementing both requirements in a separate and disorganized way, inhibiting the collection of suitable data that lead to the right decision making.