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The aim of this report is to present the achievements that were obtained during this phase of the research in the “order taking process in the Justo Y Bueno Floresta merchandise in Barrancabermeja. The problem was identified by means of a detailed observation made to the employees of the company during their daily activities and it was related to the area that they were in charge, we focused principally in the order taking process by means of the specific objectives which allowed us to make a new proposal in order to guide the employees of every single area. This research was carried out in the Justo Y Bueno Floresta merchandise in Barrancabermeja where different activities were executed in order to achieve the established objectives in the work plan. That in turn, allowed implementing different instruments for getting a result, which would be useful for developing the procedure in order to improve “the order taking process” that the employees do not know because they are not focused on topics related to instruction manuals, but they are focused on the established functions of the company, that was identified for being improved, optimizing the time and controlling this process from the factory to the final point of the store. Finally, the students give their conclusions that argue the general and specific objectives formulated in this study and present the recommendations for the benefit of the Justo y Bueno Floresta Merchandise in Barrancabermeja.