Publicación:

Formulación de una propuesta para el mejoramiento del proceso de desarrollo de software que permita brindar calidad de los productos mediante las metodologías SCRUM e ITIL en la empresa QA-TECH.

Resumen

The development of this research will focus on the implementation of (2) Methodologies: SCRUM and ITIL, in the company QA-Tech. So, if will demonstrate that, by implementing them, the company manages to improve internally and externally its operation and quality, consolidating itself as a company leader in innovation and unique in the development of a software that allows to solve the different problems and incidents and find with it, an opportunity for improvement. Initially, it is highlighted that, to properly implement the technique SCRUM, the first thing to consider, is the size of the company and why it has been chosen to change the production model, so that, if it is of a medium or large company, the level of organization could be more complex and the most demanding processes. Next, in the execution of this investigation, the proposal will be demonstrated that will be executed for the QA-Tech company, starting by analyzing the process of the development area that allows us to obtain an initial diagnosis and this way to continue proposing a strategy that adjusts to the business needs regarding process documentation. It should be noted that this process must be accompanied by the board of directors who will have to structurally articulate the changes, since they will be structural and innovative, and should be considered as an opportunity that requires an extra effort, which as a consequence boosts the project and improve the conditions in which changes are implemented. Finally, the ITIL technique will also be implemented, which will improve the efficiency of the company of IT processes, administration and standardization of services, because it will focus its services and products on customer satisfaction to structure tasks and activities, another advantage of this last technique, will be the leveraging legacy platforms, technologies and applications to optimize delivery times, improve services and establish common frameworks for driving to comply with the Agreed Service Levels (SLA).