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This report is carried out in order to show the management process of the Mayor's Office of Arauca against the implementation of the processes established in the Single Information System of Procedures - SUIT within the regulatory framework of the Integrated Model of Planning and Management - MIPG , through the identification of the needs regarding the Anticorruption and Citizen Attention Plan - PAAC, incorporated in said SUIT as support in the design of the administrative tools that allow an adequate performance of the procedures in a way that facilitates the relationship of the entity with the citizen, focused on the generation of public value and presenting a final report that records the results of the verification of the current status of the procedures and their associated processes. The foregoing with the use of an exploratory methodology with a descriptive approach that allows obtaining results against the qualities of the System processes and the guidelines to be taken into account for the measurement of said results with the evaluation through the creation of the Plan. Anti-corruption and Customer Service for the 2021 term and compiling the items to be evaluated in the PAAC Monitoring Report (Version 1) for the same.