Publicación:

Diagnóstico y diseño de un sistema de gestión de calidad según la norma NTC ISO 9001:2008 para la empresa proyectos y obras civiles de Colombia S.A.S.

Resumen

It is evident that the application of the SC and the Quality Manual in Projects and Civil Works of Colombia SAS will have excellent results in two ways: from the perception of employees and managers; and, for the improvement in the quality of the services offered. What an organizational improvement means. With this study, it has been possible to highlight the company's commitment to the implementation of quality in all its processes, starting with a QMS. Design of a quality management system according to the NTC ISO 9001: 2008 standard for the company Proyectos y Obras Civiles de Colombia SAS. Carry out a diagnosis of the company in order to collect detailed information on the current situation of the company regarding compliance with the NTC ISO 9001: 2008 standard. Establish a strategic Planning for Projects and Civil Works of Colombia SAS, to identify objectives and purposes. Prepare the Process Map and Process Characterizations where each of the elements that interact with the processes can be clearly identified as inputs and outputs. Prepare formats required by the standard, in each of the processes. Document the Mandatory Procedures established in NTC ISO 9001: 2008, to comply with the standard. Prepare the Matrix of indicators to verify compliance with the established objectives. Prepare a quality manual for the company Proyectos y Obras Civiles de Colombia SAS.