Publicación: Diseño de los elementos de control para el sistema de gestión en calidad y seguridad y salud ocupacional en el Centro de Diagnóstico Automovilístico CDA Reimar LTDA.
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A bsc (balanced scorecard) will be created that will allow cda reimar to have a tool to link the company's indicators, thus allowing it to have a more comprehensive integrated management system that facilitates control over processes and activities. , in addition to keeping senior management informed about the behavior and status of the company, allowing appropriate actions to be taken to ensure compliance with customer requirements and the organization's objectives. An integrated management system is a strategic decision of a company, which allows organizations to improve the way in which processes are developed within it and guarantee its security; in such a way that it can be periodically controlled and adjusted, so that evidenced non-conformities and the risk of accidents are minimized. In order to measure and control a system, indicators must be established that show and inform senior management of its status and condition, which, in turn, facilitates decision-making to improve it, in such a way as to guarantee efficiency and effectiveness of sig. The car diagnostic center cda reimar lacks a system of indicators that measure, control and allow to improve the integrated management system which they are currently implementing, which leads them to fail to comply with a requirement of the ntc iso 9001: 20015 and ohsas 18001: 2007.