Publicación:

Diseño de los elementos de control para el Sistema de Gestión en Calidad y Seguridad y Salud en el Trabajo en la empresa Obcitem J.M. LTDA. de Neiva-Huila.

Resumen

The current need to guarantee the quality of the service and as well as the product to customers, managing to retain them, in addition to ensuring the well-being and health of employees, avoiding inconveniences and accidents or occupational diseases, forced companies to implement integrated management systems that allow or provide the opportunity for companies to comply with both systems at the same time. The bsc is a management system1 that allows companies, more specifically, senior management, to measure and evaluate different perspectives within the organization, beyond the common ones, but to be aware of other fields that are vital within every business, such as customers and employees, in such a way that there is a general control of the people, who are essential within the operation of this. Design the control elements for the quality and occupational health and safety management system in the company Obcitem j.m. Ltda. Determine the information necessary for the balanced scorecard. Design the measurement system for the company.