Publicación:

Documentación de un Sistema de Gestión de Calidad para el hotel Rosales Boutique de acuerdo a los parámetros de la norma NTC ISO 9001:2008.

Resumen

Document the SGC quality management system, based on the parameters of the ntc iso 9001: 2008 standard in the accommodation services at the rosales boutique hotel in the city of Neiva. Carry out a diagnosis of the current situation of the hotel rosales boutique, with respect to the requirements established by the standard ntc iso 9001: 2008. Prepare the strategic planning of the company, to improve its management related to customer service. Identify the processes, making the process map and documenting the characterization of each of them. Document the mandatory procedures established in ntc iso 9001: 2008 and comply with the requirements of the standard. Document the operating procedures that ensure that the operations and activities of the organization are carried out in accordance with the operational criteria determined by it, and thus avoid deviations from the quality policy and objectives. Carry out a final review and analyze the status of the quality management system, after completing the documentation process at the Hotel Rosales Boutique.