Publicación: Sistemas de Información y atención al usuario (SIAU) en el Centro Especializado de Urología – Neiva, en el área de consulta externa, cirugía y hospitalización de acuerdo a la normatividad vigente.
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In the following practice report, a customer service model is identified, emphasizing the information system on health quality in the IPS Specialized Center of Urology SAS, which is mandatory according to current regulations, in order to to improve the information and customer service processes, allowing to optimize the provision of services in accordance with the mission, customer requirements, the law and the institution. For the management of the Information System and user care in the Specialized Urology Center in the area of outpatient consultation and surgery, the general diagnosis of the system was carried out, allowing the identification of weaknesses to emphasize them. For this, the application of the checklist was carried out to identify opportunities to improve the processes of the information system and user service. Subsequently, the action plan, documentation, awareness and expansion of the process in the hospitalization service was designed. In such a way that it allowed the institution to become aware of the importance.