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"Quality, as a characteristic, peculiarity or singularity of products or services, based on which it is possible to qualify them as acceptable, good, excellent, unacceptable, bad or lousy, is not something new in the long history of humanity." (Avatos, 2010). Thus, this research is related to a Service Quality Perception Study in IPS COLMEDI SAS ZOMAC, which is structured in four phases which are: Phase I: observation of the context and diagnosis of problems or needs. Phase II: Categorization of the problem, theoretical, referential and conceptual foundation. Phase III: Design of instrument and action plan. Phase IV: Analysis of results, conclusions and recommendations. Regarding each phase, the first corresponds to the realization of the observation of the context and diagnosis of problems or needs, taking first the population, which was made up of members of the IPS COLMEDI SAS ZOMAC and for research development took the sample through the random probabilistic sampling technique with 40 users of said IPS. The second phase is related to the categorization of the problem, theoretical, referential and conceptual foundation. Regarding the problem raised, it has been approached from the perspective based on the paradigm of disconfirmation according to (Grönroos, 1984; Parasuraman et al., 1985) and from the affirmation that the quality of service should be measured only with the perceptions of the consumer according to (Carman, 1990; Cronin and Taylor, 1992; McDougall and Levesque, 1994; Brady and Cronin, 2001). The third phase corresponded to the design of the instrument to collect information and the action plan and the fourth phase corresponded to the analysis of results, conclusions and recommendations, which are derived precisely from the results obtained in the research carried out.