Publicación: Nivel de satisfacción en la atención recibida por los usuarios en el servicio de consulta externa en medicina y odontología de ese Carmen Emilia Ospina sede palmas Neiva 2014
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aced with the vertiginous social and economic changes of the last decades, the provision of health services for the population has also undergone transformations, and in these alterations there is concern for high-quality user-centered care. In these terms, we speak of a more humanized service and attending to continuous improvement plans, where quality must be constantly guaranteed. Hence, the care received by users of outpatient services in medicine and dentistry becomes a complex but necessary process; However, certain international and national antecedents are recognized where it is described as an appropriate way to carry it out, the measurement of what is known as user satisfaction. It is discovered that the services authorized before the Department of Health of Huila and that are offered in the E.S.E. CARMEN EMILIA OSPINA, especially at its Las Palmas headquarters, may collapse if the continuous improvement plans projected for service quality are neglected. So, for the sake of efficiency, universality and other corporate principles (Cangrejo, 2014) that should characterize this company, a quantitative study is proposed that assumes as a research objective the fact of identifying the level of satisfaction in the care received by users in the external consultation service in dentistry and medicine of the ESE CARMEN EMILIA OSPINA headquarters Las Palmas in the city of NEIVA HUILA in 2014