Publicación:

Sistema de gestión de la calidad según Norma ISO 9001, para la empresa Automatismo y Controles S.A.S. de mantenimiento de equipos Biomédicos

Resumen

The present research work consisted of identifying the characteristics through the PHVA cycle, where we identify the cycle in each of the processes and sub-processes of the company, in the second objective is to describe an operationalization plan for the processes and procedures and document the step by step of the standard, in order to meet the requirements, demands, expectations and needs of customers and thus be able to guarantee quality services over time the company Automatismos y Controles S.A.S, sees an alternative in the development of the System of quality management of the ISO 9001 standard of 2015, an opportunity that allows you to manage and improve the processes and procedures of the company, improving the corporate image and guaranteeing growth for clients.