Publicación:

Elaboración de un vídeo y una infografía instructivo para motivar el uso de Yammer en la Coordinación de Recaudos de la Registraduría Nacional del Estado Civil sede-Can

Resumen

This work is the result of an investigation and analysis of a problem encountered in the Coordination of Collections of the National Registrar's Office, CAN headquarters, which is related to the lack of interaction of officials to consult, share and participate in the information through the Yammer social network. In response to this, it was proposed the development of a video and an infographic as communicative, pedagogical, and instructive pieces, through which to improve the reception and sending of communications through the platform, as well as its proper use. The surveys, interviews, and the analysis of the PQRS allowed to delimit the problem and establish the action plan to meet the objectives.