Publicación:

Tips para reducir el estrés laboral en un call center vs la productividad en una organización.

Resumen

Working in a call center is a professional activity that requires a high degree of concentration, which can generate a lot of stress. Stress is considered to be one of the main occupational health problems, as it seriously affects the quality of life, social relations and health of workers. That is why, in this review article, initially several aspects related to occupational stress are shown, covering topics such as the different conceptions of it, the triggers and consequences that it can cause in different areas, finally, tips will be provided to reduce occupational stress in the call center, which can be applied easily and does not require much time, since this disease can cause low productivity in call center employees. All this is reviewed from a humanistic perspective, taking into account Abraham Maslow's pyramid of needs.