Publicación:

Documentación del numeral 6 de la norma ISO 9001 versión 2015 para cumplir con los requerimientos del sistema de gestión de calidad en la organización Servicios de Ingeniería Electrónica y Telecomunicaciones – SELTEL S.A.S

Resumen

The Quality Management System has been implemented as a widely accepted strategy in different organizations in order to strengthen their competitiveness by providing continuous improvement and sustainable development. The ISO 9001 version 2015 standard has been taking great acceptance to give certification applying to quality management systems in order to help organizations optimize their customer service and the quality of the product or service in order to give great acceptance in the market. According to Yáñez (2008), clients are inclined towards those companies that have this accreditation because these ways ensure that the company has a good quality management system, which is why the certification of said standard becomes a tool fundamental to improve the organizational performance of companies, curb competition and gain market share. For this report, a review of numerals 4, 5 and a deepening of numeral 6 of the ISO 9001 version 2015 is made, for which the strategic planning of the quality management system was developed, where aspects were defined related to the quality policy, quality objectives and the scope of the quality management system was established for the organization Servicios de Ingeniería Electrónica y Telecomunicaciones - SELTEL SAS, in that sense, to carry out risk management, they were identified through the matrix of risks and opportunities, based on the identification of both internal and external stakeholders and the characterization of the processes. Through the different fields of action offered by the department of Huila, the organization Servicios de Ingeniería Electrónica y Telecomunicaciones - SELTEL S.A.S is part of the group of SMEs. According to their economic activity: Electrical installations - Maintenance and specialized repair of electrical equipment; It offers its services to both public and private entities through public tenders Colombia efficient purchase, it is necessary to document the aforementioned numerals for greater efficiency and effectiveness, giving acceptance both in the market and in internal and external clients, guaranteeing greater competitiveness against the other organizations which are similar or equal to their economic activity.