Publicación:

Calidad en la atención que reciben las madres gestantes usuarias de la Unidad Materna de la E.S.E. Carmen Emilia Ospina de Neiva. Sede Granjas en el primer semestre del 2013

Resumen

In recent years, it has been showing a significant decrease in the percentage of both mothers, and in the total number of births in this ESE Users in this case, pregnant mothers attending the delivery area of ESE Carmen Emilia Ospina, consider that the service has deteriorated and is deficient in several respects, including that some disagreement on the treatment received by staff of the delivery area. The overall objective of this research is to evaluate the quality of care for pregnant mothers Maternal Unit users of ESE Neiva Carmen Emilia Ospina Headquarters Farms. To achieve this goal, we identified the characteristics of human resource services and Maternal Unit, the expectant mothers perspective on the issue of care and quality of care, establish gaps and / or deficiencies relating to the quality care in pregnant women receiving these users and propose strategies and actions to improve the levels of quality of care they receive. The investigation was designed under the guidelines of Quantitative approach with a Descriptive study type, type No and a type of probabilistic sampling Probabilistic not. It had a population of 650 pregnant women and the number of sample size was 122 of them, it also benefited from the opinions of 18 people the medical and administrative unit. For the systematization and analysis of da ta Excel program was used Windows 7 professional version, which became the basis of data from this research. Keywords: quality, care, feeding unit, pregnant mother, personnel, strategies.