Publicación: Análisis de la gestión de proyectos de tecnologías de información en el sector público. Una revisión de literatura.
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Memorias VII Encuentro Internacional de Innovacion Tecnologica
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Infomation Technology (IT) management contributes to achieving an organization's objectives, goals and benefits. This process requires combining resources, knowledge, and best practices to support the planning, development, and implementation of technological solutions that support all organizational units' operation. One of the tools that facilitate this task is IT project management. However, IT projects are carried out in a decentralized and isolated manner in the public sector, without adequate management to optimize the resources available to public entities. This study aims to compare the best practices and cases of application of IT project management in public entities from the technical, normative and organizational perspective. The research is based on a literature review of secondary sources and academic databases from 2010 to 2020. In general, barriers and challenges to overcome were identified about the absence of an IT organizational unit that is transversal to the organization, low empowerment of IT as strategic support, clearly defined processes and roles, and few guidelines and methodologies that guide the adoption of best practices or standards; therefore, the need to propose instruments that guide and facilitate the adoption of a reference framework for IT project management in public sector entities in Colombia is evident.