Contraste de la competitividad en las empresas del sector de transporte público de la ciudad de Ibagué

Abstract

This research work aims to identify the contrast in competitiveness in the public transport sector companies in the city of Ibague. This project is important because transport is a basic service for the users of the city and this is affected because it is a sector forgotten by the government in the national development plans. The budgets allocated to the transport sector are minimal and its infrastructure in the city of Ibague has deteriorated in recent years and no significant progress has been made. The methodology of the research project has a quantitative approach because it allows the identification of the competitiveness of the companies in the public transport sector of the city of Ibague through a series of steps. The results show that 66.7% of the companies have fully implemented their processes of quality standards to ensure good service to users and in turn 50% of its vehicle fleet manages to meet a good service where there is a high demand for transport service.