Publicación:

Estado del arte sobre costos de la no calidad en salud en la década, 2010-2020: revisión sistemática crítica.

Resumen

This study shows a systematic review of research works on the topic of costs of non-quality in health in the decade, 2010-2020. The databases used were Mendeley, Pubmed, Scopus, Scielo, NCBI y Elsevier. Results showed that most of the studies were carried out between 2015 and 2020. The majority of them analyzed public health institutions, and a third part consisted on analysis of national data. Thematically, they were focused on generalities of the costs of non-quality, care and humanization in health and the patient safety. Results suggested that sources of information need to be improved, studies that address all elements of non-quality in health in an integral manner and specifically, that more national studies are generated in the field and that the theoretical frameworks adapt to this context.