Publicación:

Formulación de un plan de mejora basado en la metodología ágil scrum y la norma técnica NTC-ISO/IEC 20000, para la organización del proceso de gestión documental en la empresa Bit-c en La ciudad de Bogota

Resumen

Bit-C currently does not have a document management system, nor does it have an optimal process for document custody. Document management is handled independently and manually and there is no unified system between the areas. The need is to start the implementation of retention tables in your document manager within SharePoint, generating the activation of the search for central files easily and quickly, thus allowing the location and sub-use of the tool to a repository. The implication of this lack in the company is: • A significant percentage of documents that are in physical custody • There is no standard document retention custody procedure • There is no formal security system for document access • Officials spend a lot of time searching for documents