Publicación:

Diseño de una guía para la implementación del proceso de control basado en cobit dss02, para el área de ti de la compañía masivo capital s.a.s con el fin de mejorar los tiempos de respuestas en los ans de la mesa de ayuda

Resumen

The proposed project defines the current state of the organization in the IT area for the company MASIVO CAPITAL, this area is of vital importance for the development of the objectives of the other areas of the organization such as Administration, accounting, treasury , payroll, among others. It is proposed to MASIVO CAPITAL, the design of a guide that allows the implementation of best practices, in order to improve the processes of the help desk with the COBIT 5 DSS02 process so that it can be implemented in such a way as to provide a solution to said process for its proper functioning In the same way, it is contextualized on the methodology that is intended to be used, specifying on its structures, characteristics and the value they generate for a company; make the most of technological resources with the best international standards. Finally, a guide is designed that allows the implementation of COBIT as a reference framework for good practices.