Publicación:

Medición y análisis del clima organizacional por medio de la aplicación de instrumentos cuantitativos y cualitativos a trabajadores de las áreas administrativas y operativas de la empresa ICSSI S.A.S. en el año 2019

Resumen

The purpose of this applied work was to measure and analyze the organizational climate in the company, "Ingeniería, Consultoría, Suministros y Servicios Integrales ICSSI S.A.S.", where events affecting the work environment in its administrative and operational areas were presented. Thus, the decision was made to measure the organizational climate, applying qualitative and quantitative measurement instruments to twenty-two (22) workers in the aforementioned areas, which were validated by means of a pilot test; In addition to the above, a tool called "Benzinger Questionnaire" was used, which basically analyzes personalities taking into account four (4) cerebral aspects; and finally, to identify the company's leadership style, a situational leadership questionnaire was also applied. Once the aforementioned personnel were surveyed, the results found were tabulated and graphed, in order to specifically analyze the current state of the organizational climate, finding that the company suffered from lack of leadership, poor communication, little or almost no participation of employees in decision-making and lack of adaptation to the job. Once the negative aspects of the organizational climate were identified, an action plan was formulated for the optimization of the organizational climate, in order to integrate activities that made it possible to convert the determined weaknesses into strengths so that an improvement in the work performance of the collaborators was generated.