Publicación: La cultura tributaria en los ciudadanos clientes de la dirección seccional de impuestos y aduanas de Arauca – Dian-, a través del grupo interno de trabajo (G.I.T.) de gestión de asistencia al cliente
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The National Directorate of Taxes and Customs DIAN has as main objective to watch over, administer and control compliance with the tax, customs and exchange obligations of the Colombian state. Within the tax processes, the DIAN has a G.I.T. Customer Assistance, where the social, business and solidarity practice shared by two students of the Cooperative University of Colombia of the Business Administration program is carried out, pointing towards AN EFFICIENT PROMOTION OF TAX CULTURE IN THE DEPARTMENT OF ARAUCA, knowing in advance the rules and the current knowledge situation in the tax areas. The department of G.I.T Customer Assistance Management is responsible for guiding and providing personalized advice to the client citizen regarding the procedures necessary to comply with tax obligations. For the execution of this social, business and solidarity practice, the problem that is currently evidenced in taxpayers is taken as a reference and is the ignorance of the tax culture, which provides its services by three means at national level such as the medium face-to-face, telephone and computer services. Also part of the tax culture is the new virtual appointment scheduling system that was created with the purpose of requesting procedures such as the Registration and / or Update of RUT for Natural and Legal Persons, the Issuance or Renewal of Electronic Signature and Applications Specials (Change of regime, cessation of activities in sales or cancellation of the RUT). 6 The purpose of social, business and solidarity practice in the Directorate of National Taxes and Customs DIAN - Arauca Sectional - is to facilitate the understanding of the Tax System to the Client Citizen, with the support of the students, developing strategies that can be executed for improvement of the service with the objective of guaranteeing the voluntary fulfillment of their responsibilities by the Client Citizens.