Apoyo en la formulación del mapa de procesos en el instituto de gestión organizacional SAS – IDEGO Bajo la Norma ISO 9001:2015

Abstract

The support in the formulation of the process map in the Institute of Organizational Management SAS - IDEGO under ISO 9001: 2015, is that the company begins its transition process in its methods, allowing effective changes to be made in a QMS complying with the standards established in the Colombian Technical Standard NTC ISO 9001 in the version published in 2015. The process map is contemplated during the elaboration of a corporate strategic plan, with the objective of knowing better and more deeply the operation and performance of the processes and activities in which it is involved, paying special attention to those key aspects of these. (EAE Business School, 2017) For the development of the project, a step-by-step collection of research data to the company in its structure and the procedures implemented was taken into account, in order to obtain an overview of the situation of the company and thus support the formulation of a plan that allows fulfilling the purpose of this project by providing sufficient guidelines for the company to implement the process map, thus allowing continuous improvement throughout the organization.