Publicación: Plan de gestión y administración para la construcción del Hospital San Vicente de Paúl en el Municipio de Venadillo Departamento del Tolima
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C.R.A Constructora S.A.S. It is a Tolima company that develops construction projects in civil engineering, in the hospital area. It is required to design a quality management system, based on the ISO 9001: 2015 standard to improve the quality of its processes and products, strengthen the company, and be more competitive in the regional and national market. Taking into account the ISO 9001: 2015 standard for the development of the quality management system, it is possible to improve and control the company with respect to quality, ensuring that customers' needs are known and met, planning, maintaining, improving and controlling the performance of their processes effectively, effectively and efficiently. As a first instance in the design process of the quality management system, the diagnosis of the company is carried out by means of a problem tree, and its importance lies in the fact that it is known, mainly, the structure of the company, its environment and its objectives, in order to lay the foundations for the development of the quality management system The analysis of the direction in which the work of the company should be focused and thus determine the processes that are part of the Quality Management System was performed. Then the design of the Quality Management System was carried out, resulting in the documentation, standardization of the processes, organic structure and manual functions, all this in order to provide the C.R.A. Constructora S.A.S. the necessary tools to control all the processes and in this way satisfy with responsibility and quality the needs of its clients.