Publicación:

Plan de mejoramiento en los procedimientos de las operaciones realizadas en la división de Recaudo y Cobranza DIAN Santa Marta D.T.H.C

Resumen

This paper aims to apply the enhancement or strengthening of the areas that were studied in order to find what degree of optimization is the study that was done was under the objective of improvement plan, the company will try is called DIAN (ADDRESS OF TAX AND NATIONAL CUSTOMS), to be more specific in the department of collection and collection which fulfills one of the most important within the institution functions as in that department are responsible for managing the collection and collection as its name says taxes, fines or penalties that are generated by taxpayers which are all those who have an economic or commercial activity is of any kind, given that the state regulates us our activity under the company called DIAN. The department collection and collection has a number of parameters or requirements governing them and must meet for attaining the target beneficiaries of the Undertaking in order to deeply know its current status and propose a system based on the Map of Competitiveness designed diagnosis by strengthening or weaknesses that were found where it will be possible to identify both the points and critical areas such as those strengths that represent potential improvements for businesses. Subsequently a comprehensive improvement plan where different corrective actions in each of the points assessed expressing its importance in terms of possible real improvements in indicators and urgency expressed in time arises. At the end of the process, it seeks therefore that entrepreneurs made the respective application improvement plan and thus the points made is realized with the specific purpose to conquer new markets, improve internal practices, reduce costs and implement all necessary actions to consolidate and improve their status.