Publicación: Evaluación de la calidad de los servicios de vigilancia, transporte y aseo en la organización Interasesores s.a.
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This monograph is to develop an assessment of the quality of services that Interasesores S.A., hires for their four institutions, where basically seeks to obtain the level of satisfaction of the educational community. The research problem, part of the need to know about the effectiveness of the outsourcing in Interasesores S.A. , because being is a certified organization in quality for the provision of educational services, not catalogs their custodial services, surveillance and transport as excellent; so we are looking for find the factors that may be involved to achieve an optimal result. To achieve the goal is formulated the following question: is it relevant to develop a diagnosis in the toiletry, transport and surveillance in each of the Schools of Interasesores S. A. according to the perspective of each of the Administrative Directors? To achieve the goal is formulated the following question: is it relevant to develop a quality assessment of the custodial services, transport and surveillance of Interasesores S. A? In order to be able to evaluate these services, it has designed a survey, giving a detailed approach to key factors such as communication, human resources, infrastructure and the implementation of the service; obtaining as a result, a diagnosis of the quality of the services contracted on Interasesores; toiletries, transport and surveillance by the level of satisfaction that supplied the administrative directors. To provide a clear diagnosis, Interasesores S. A. may be benefited to the time to make decisions that contribute to the excellence of these services, as they will have the certainty of what are the factors that should be attacked for best results; which shall be collected by the entire educational community, bringing excellent references and with a larger number of enrolment in any of its four institutions