Publicación:

Plan de mejoramiento para el tratamiento de incidentes y requerimientos en el área de ti de la empresa originamos s.a.s basados en itil y la norma iso 20000 - 1:2011 en la ciudad de Bogotá

Resumen

It was possible to identify and document the current flaws (which are defined in the problem statement), defining that it was essential to formalize each of the procedures involved in Incident Management and requirements, so that the plan of improvement that is intended to apply in Originamos SAS have the expected results. After having a clear diagnosis of the organization and establishing what processes or needs should be met, the actions to be carried out were established based on the ITIL model of good practices. The Technology Management operation model under the ISO20000 standard (under the best practices of ITIL), is increasingly being used by IT providers, as a demonstration of the ability to prove excellence in the provision and support of services of technology.