Publicación: Diseño del sistema de gestión de calidad basado en los requisitos de la norma NTC - ISO 9001 - 2015, NTCISO 14001 y OHSAS 18001 para la empresa consultoría y construcción CONSCIVIL S.A.S
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This project is the development of the quality management system design based on the requirements of the NTC - ISO 9001-2015, NTC ISO 14001 and OHSAS 18001 for the company CONSULTORÍA Y CONSTRUCCIÓN CONSCIVIL SAS, a company dedicated to consulting and construction of all kinds of civil works. With the implementation of the main components of a quality management system which are organizational structure, processes, documentation and resources. The present work is made up of a theoretical chapter that gathers the most relevant concepts and on which the development of the integral management system is supported, then the system development chapter begins, in which the system proposal is described and made. of integral management. This same chapter defines the DOFA, the PHVA, the policies and objectives for quality, environmental and occupational health and safety management systems, then the proposal for the development of the system is presented, considering the mission processes . Likewise, the management indicators are defined, and the proposal is made to improve the dimensions of Human Resource, and Information Systems of CONSCIVIL SAS. Finally, this chapter includes the proposed formats to constantly evaluate and improve the execution of each of the processes. The main tool for consulting interviews with the different functional levels of the organization, as well as ISO of each of the systems implemented.