Publicación: Diseño e implementación de estrategias para gestión tecnológicas en mypimes del municipio de Arauca
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Currently, the inclusion of new quality methodologies, information technologies, have generated that companies perceive the need to improve in all processes and activities focused on customer service. In the same way, information technologies (IT) play an important role in this transformation process, these being the articulators that allow the generation of improvement strategies through the correct cohesion between the IT area and the mission objectives of the companies . This project focuses on the characterization of a group of mypimes of the municipality of Arauca, allowing to identify how the information technologies (IT) would improve the processes within them. Likewise, the project aims to promote the use of ICT in the various companies of the municipality of Arauca and that encourage the use of the University's technology office as an academic space that contributes to the development of the region. The above taking into account the need of the various companies to increase the efficiency and effectiveness of their processes, which will contribute to its growth.