Publicación:

Diseño de un modelo de gestión de calidad basado en la norma ISO 9001:2008 como propuesta para la empresa Dotaalturas s.a.s.

Resumen

Considering the overall benefits obtained by implementing a quality management system , together with the requirements of ISO 9001:2008 is to submit to the company Dotaalturas S.A.S , a design of a quality management model , which help control and continuous improvement of the processes established strategic and mission. Beginning with the collection of information from the processes used at the time, and making a diagnosis, it raises the design objectives of a quality management system that allows the improvement and implementation from the time of approval by the general management. The company Dotaalturas S.A.S having the results found and delivered by us and the proposed recommendations, make the decision to proceed with the application of the model of quality management system, leading to a medium or long term to obtain a certification from the ISO 9001:2008 for continuous improvement of both the company and the service presented to customers and market recognition.