Publicación:

Propuesta de un modelo de gestión de calidad soportado en la norma ISO 9001:2008 para la empresa Impodulces Ltda

Resumen

The following paper is the proposal of a quality management model supported under ISO 9001:2008 for the company Impodulces Ltda, a company dedicated to the import and marketing of confectionery. In the first part we find the reference frame where the background observe the quality and importance to the development of organizations, a short review of the beginnings of the company which is focused on this project, then the theories and concepts more significant. In the development of the objectives is the proposal of the strategic guidelines and quality, a process map, process characterization, quality guidelines and manual functions and procedures documented, that framed within the requirements that must be met by the to go focusing on quality management model.