Publicación:

Racionalización y actualización de la información para la atención en la secretaria distrital de hacienda

Resumen

This research describes a taxpayer notification data update program that is adaptable to the District Tax Office and contains appropriate tools to comply with the objective, which is aimed at improving citizen service, making taxpayers feel identified with the entity. This in turn will contribute to better attention to the taxpayer and therefore greater collection.   To improve the reliability of the information given to the taxpayer and achieve greater specialization in tax issues, this project seeks to implement a citizen information update program to correct contact and personal data, in order to diminish the long lines in face-to-face attendance. errors presented in the suggested forms that arrive at the notification addresses and ensure that they actually reach their homes. This will be done through surveys that allow us to know how citizens perceive the attention of the Ministry of Finance through the different communication channels, this will allow to monitor and control both the information that is disclosed by the officials of the entity as well as the tax contents arranged in the tools.