Publicación:

Reingeniería del software glav, sistema de información para la gestión de procesos en centro de lavado de automóviles. Caso estudio: auto lavado “el rápido”.

Resumen

Continuous improvement is one of the main characteristics of quality, we want the same software meets the explicit and implicit customer requirements, thus seeks through the software reengineering give special emphasis to the satisfaction of the user experience based on the principle of modularity; is to achieve a process of more effective, precise and with a maximum cohesion adaptation, through the principle of accountability is to establish each process applying a standard that allows different people involved that fits easily into this process and the current tool evolves meet the demands of new technologies. Increased centers auto washing in the city of Bucaramanga is a reality that has been demonstrating in recent years, due to the great growth that presents the fleet, this business sector provides economic development and livelihood for the inhabitants of this city. Likewise, technological neglect of this business sector is, as for the development of its operations does not involve technological tools to help facilitate the implementation of the processes that take in these establishments is evident. According to the above, the motivation for this project, which proposed the development of a web application that supports operations performed in the centers of automotive washing Bucaramanga, helping to improve the time came response and customer care, as well as having a more organized and accurate information that is available at all times. The case study was conducted in the Auto Rapid wash, the overall objective being the development of web application called G-LAV 2.0 using the PHP programming language. The development of G-LAV 2.0 was performed using extreme programming methodology, which contributed to obtain results in a web application that would supply the needs of Auto Wash The Quick in an agile, permanently involving the project managers, developers and customer, in order to achieve adaptability to changes that arose during the progress of the project in a precise manner, increasing productivity when developing a web application and achieve a high quality product. In implementing this project techniques for gathering information such as direct interviews with staff Rapid Auto Wash, which contributed to know precisely the processes that take place in this establishment, likewise implemented surveys were developed in order to meet overall and was the management of information in other centers washing Bucaramanga, what technological tools implemented in their processes and what interest or benefits would have to acquire a web application. This left resulted in the development of G-LAV 2.0, a project that was made thinking in meeting the basic needs that have washed automotive centers on the management of operational information. According to the above, with this project, the possibility of entering an emerging area of business for systems engineering in the city of Bucaramanga, in which you can develop multiple tools derived from G-LAV 2.0, to be presented to obtain the necessary care technology to meet the needs which currently has this business sector.