Publicación:

Apoyo al sistema de gestión documental y al proceso de correspondencia del departamento administrativo y financiero de la dirección de impuestos y aduanas nacionales Dian seccional Barrancabermeja

Resumen

In today's world, where the financial situation is defining the future of many companies, we talk about innovation as the way to guarantee the sustainability of companies in an increasingly competitive environment. Innovation means the process of introducing new knowledge in the realization of new products, improving existing ones and implementing changes in production and management processes. For this reason, the implementation of a Document Management system is considered an innovation in processes because it allows to do more with less: optimization of workflows, improvement of the income statement, increase in worker productivity, increase in quality of service and product, etc. A true bet for innovation, for the optimization of processes and for the management of information as a key value, essential to achieve competitive companies in a global market. Law 594 of 2000 established the general rules and principles that regulate the archival function of the Colombian State, and determined as an obligation for Public Entities, to develop documentary management programs, in whose application the Archival principles and processes should be observed. In this way, the DIAN, aware of the importance in complying with this regulation, develops its Documentary Management Program, covering each of the axes of action defined by the General Archive of the Nation. In the present practice whose theme of development is Document Management, emphasis was placed on supporting the Administrative and Financial Department of the Barrancabermeja sectional DIAN, fulfilling the respective functions with the delivery certificates, return acts and correspondence, as well as consolidating a base of data with the guides to have an internal control and optimize the work. The practice report contains the methodology used, the theoretical foundation as part of the support, the Action Plan and the results obtained. In the development of the practice, various tasks were performed with the delivery and return certificates, with the function of downloading in the "Notify" system; which allowed to send this information to the different areas in the DIAN of Barrancabermeja taking into account the stipulated dates for each process, in order to streamline procedures, decrease of unnecessary volumes of documents, standardization of the documentary production, decrease in attention of consultations and recovery of information, and thus contribute to the increase of quality in the public entity.