Publicación: Propuesta de certificación de calidad del proceso revisión tecno mecánica y de gases del centro de diagnóstico automotor S.A.
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The requirements of users are increasingly complex, requesting products of excellent quality at competitive prices, hence the need to offer products or services transformed through processes focused on Quality standards. The Company Centro de Diagnóstico Automotor SA, created since January 31, 2007, offers the service of mechanical and gas technical review, complying with the specifications in architectural aspects, tests, equipment, personnel, procedures and computer security, aimed at providing Reliability and integrity of the tests and results of the reviews carried out, to determine and correct the factors that affect road safety and increase environmental pollution, focused on a single objective and perhaps the most important for your organization "The satisfaction of its customers ", Through the certification of their processes. The Center for Automotive Diagnostics S.A, currently has an area of 1,985 square meters distributed in two (2) inspection lines of 1,740 and 245 square meters of offices for customer service. The strategic location of the center allows to provide quickly and adequately, the service of mechanical technical review in hours of service from Monday to Saturday from 6:00 a.m. at 8:00 p.m., and Sundays and holidays from 7:00 a.m. at 3:00 p.m. The Automotive Diagnostic Center S.A. Its mission is to effectively manage the processes in the Mechanical and Gas Technical Review, surpassing expectations in the services offered, ensuring adequate profitability for shareholders and generating commitment, excellence and well-being of the human team. Their vision is to be the number one company in the provision of services based on the Mechanical and Gas Technical Review carried out on motor vehicles. The Centro de Diagnostico Automotor S.A., is not part of an organization that deals with other functions that are not inspection, it is a third party inspection body. This certification proposal is made for the Mechanical and Gas Technical Review area, since it was identified as the mission process of the company, hence the importance of its implementation and development; the responsible person in charge of this area is the Chief Technician, with six operators and a billing assistant, each with defined activities and tasks aimed at achieving their objectives. In order to ensure compliance with the objectives set and provide added value to the provision of the services offered by the company and exceed the expectations of customers, it is suggested to implement the certification of the process of mechanical and gas technical review , based on the ISO 9001 Norm and the norms established by the District Secretary of the Environment. Taking into account the aforementioned suggestion for the development of the proposal, the following question is asked: What are the steps for the Process Quality Certification Mechanical and Gas Technical Review of the S.A. Automotive Diagnostic Center? From the question posed, this work has as its fundamental objective, to identify the steps that lead to the quality certification of the process in the Mechanical and Gas Technical Review of the company Centro de Diagnostico Automotor S.A; To fulfill this objective, the necessary information must be collected to establish the proposal to be developed, carry out a detailed analysis of the information obtained, in order to fully develop the proposal of the process to be implemented and prepare the proposal based on the results obtained through the information collected, for presentation and acceptance. The implementation of this project will ensure compliance with the objectives set, provide added value to the provision of services offered by the entity and exceed the expectations of customers, it is suggested to implement the certification of the mission process of this company, ie , the Mechanical and Gas Technology Review process, based on the ISO 9001 Norm and the norms established by the District Secretary of the Environment.