Publicación:

Propuesta para mejoramiento del servicio al cliente externo de la empresa HJA soluciones tus entregas ya

Resumen

The evolution of companies has created the need to obtain a competitive advantage and encourage customer loyalty to ensure success in their activities and the achievement of utility. This is why organizations acquire an administrative approach to the client and are employed in designing strategies that improve service and attention based on their mission and vision, guaranteeing the fulfillment of their objectives.   Currently, most companies talk about customer service as indispensable, but there are very few companies that apply the service effectively. (Whiteley, 1992).    The customer service is an activity that all companies do to satisfy their customers, so it is very important that the company is willing to accept the changes and new challenges that the market demands to guide the company towards providing the best service .   In this work of professional practice in the company HJA SAS Solutions, we start by conducting a study and analysis of the quality and service policies that the company has structured for the development of its activities, in order to determine needs and obtain information to make a diagnosis and then present a proposal for improvement that allows the company to guarantee a good experience for its users and the re-purchase of the services offered.   For us as professionals it is very rewarding to have this project as an opportunity to evaluate our academic learning, imparting our knowledge and experience.