Publicación: Diseño del mapa de procesos y base de datos para el área de recaudo y cobranzas de la DIAN
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In this work practices to qualify for the title of business manager: it suggests a design process flow map area Recaudo and Collection of Dian, because with this are synthesized and organize the processes that take place there; this tool pointing to high quality strategic planning. The delay in the development of processes, the little knowledge of them and their proper route to evacuate in some cases cause the loss of information and the delay in resolving the investigations. This product was based on recognized to optimally design the process map, which emerged as a necessity after making a direct observation to the situation encountered at the beginning of practices in the organization and supported by an improvement plan, authors may have the satisfaction of having left the Dian added value that enrich and strengthen their mission processes and undoubtedly point to the high quality.