Publicación:

Mejorar la calidad del servicio al cliente para reservar el hotel desde casa

Resumen

This document focuses on indicating that customer service has become an essential motive in the decision of the customer when choosing where to make the purchase of a product and / or service, especially in companies in which its nature is the provision of service, such as the hotel industry. All this results in the service currently being a fundamental factor in business competitiveness. The customer service is the fundamental pillar of a company, it is the basis to conquer the public. At the marketing level, the customer is the fundamental factor not only in the monetary part, but also in the advertising area; it is considered that a satisfied customer attracts a minimum of 4 more clients for the good propaganda it does, on the contrary a dissatisfied customer generates a bad propaganda that can reach more or less 10 clients avoiding them to know the site and make speculations by what they heard