Publicación:

Plan de mejoramiento del clima organizacional del área de servicio al cliente de la empresa Cavipetrol sede Barrancabermeja

Resumen

This paper presents the design of a plan to improve the organizational climate of the customer service department of the company CAVIPETROL, for which a diagnosis was made and it is pertinent to apply a survey to the workers as a measuring instrument to identify the factors that affect in the work environment with its respective analysis, followed by an improvement plan where the objectives that contribute significantly to the improvement of the organizational climate are defined. Raise awareness among all personnel from the management as leaders of the organization to the workers of the customer service department, of the pillars that must be taken into account for an optimal organizational climate such as respect, teamwork, assertive communication and effective, motivation, enthusiasm in the performance of the functions and sense of belonging which generate harmony, productivity and satisfaction to the external client.