Publicación: Diseño de un proceso para la apertura y gestión de nuevas sucursales en Garper médica, basados en la aplicación de COBIT e ITIL, en la ciudad de Bogotá.
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This report is carried out in order to design a process for the opening of new branches in Garper Medica SAS, through the reference framework related to ITIL and COBIT, focused on good economic and organizational planning in this company, which is is growing, to shorten the gaps between business needs and quality of service. The company in mention is an IPS whose activity resides in the provision of health services in the specialty of cardiology. This company has a low development in the management of technology since its creation more than 20 years ago. However, from the year 2017, due to changes of executives, the decision was made to expand this partnership in two branches located in Bogota and Tunja. The development of this process is based on the implementation of the COBIT and ITIL standards, in order to achieve a successful opening and management of the new branches of Garper Medica SAS., with this IPS being improved