Publicación: Diseño e implementación de software de mesa de ayuda para el área de informática en microempresas.
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The present degree work seeks to improve the internal processes of the micro enterprises that use up to 50 work terminals and that do not have a centralization to manage the problems presented in the computer equipment, for this purpose the implementation of a desktop software is presented. help, in order to improve response times and timely assistance, allowing the normal development of activities of the processes of each area, achieving efficiency and effectiveness in the service.