Publicación:

Planeación del proceso selección y contratación de Crusardi S.A - Boconcept, bajo la norma NTC ISO 9001:2008

Resumen

Being aware of the commitment of the companies with the quality and satisfaction of the internal and external client and taking into account that in a Quality Management System it is demonstrated with the predictability in the internal operations, as well as capacity to satisfy the requirements of the client, Quality management allows an overview that makes it easier to manage, measure and improve internal processes; This project is developed which consists in the design of technical tables that allow to determine all aspects. The project aims to perform the planning of the selection and contracting process of the company CRUSARDI SA BOCONCEPT, based on the quality management model of the ISO 9001 standard of 2008, the process in question is very important to develop the object of the company, since it has the responsibility to recruit suitable personnel to achieve the company's objectives and promote their well-being. The method used for the implementation of the quality management system within the selection and contracting process is based on a previous analysis of its weaknesses, opportunities, strengths and threats, through a SWOT matrix, where strategies were identified and the shortcomings such as the non-application of function manuals, polyfunctional staff, high turnover of staff and lack of a clear and organized procedure that allows planning and executing the activities implicit in a selection and hiring process, thus defining the options for the implementation of the Quality Management System within the aforementioned process. After this, a quality policy is established, from which the company's commitments with the internal and external client are generated, which develops objectives in search of continuous improvement, applying the planning of the selection and hiring process since the vacant until the hiring is legalized.