Publicación:

Diagnóstico del consultorio de desarrollo empresarial (CDEM): Verificación de cumplimiento numeral 4 norma NTC ISO 9001:2008

Resumen

The implementation of a Quality Management System and its subsequent certification, provides a company or organization with an endorsement of the products or services offered within the market in which it operates, reaching a high level of quality and thus ensuring the satisfaction of the clients; for this reason it is intended to start an exercise that leads the Business Development Office - CDEM, towards a path of certified quality The Business Development Office of the Universidad Cooperativa de Colombia - UCC Bogotá Headquarters, has five Fields of Action, which are extended to benefit the community (public, private sector and sectors of the solidarity economy): Business Practices, Advising and Consulting techniques for the strengthening and Business Development, Research and Innovation, Events and Fairs of Entrepreneurship and Seminars of training for the consultancy. From the above, the present work includes evaluating the Axes that are currently in execution: Business Practice, Consulting and Consulting and Research, highlighting the weaknesses and strengths from the study and analysis of field work, from Numeral Four of the Standard ISO 9001: 2008 where the compliance of the items that this numeral enunciates will be verified, which are: the determining factors of the processes and the necessary documentation.   The ISO 9001 standard is given by the international standardization organization, which specifies the minimum requirements of a Quality Management System, for the internal application of an Organization, for structural purposes or obtain a certification (www.iso.org), in Regarding Number Four, it refers to the General and Documentary requirements that must be taken into account, in order to comply with the same norm.    Initially a diagnosis is made to the CDEM, with which it is intended to assess the current situation of the same, based on the standard, through some activities such as surveys, review of existing documentation (formats, minutes, work done by students and teachers). According to a preliminary diagnosis process, it is possible to identify that one of the reasons for the elaboration of the project is to articulate the internal development process of the CDEM with the National Strategic Plan of the Cooperative University of Colombia, which is projected for the period from 2013 to 2022, based on the quality policy that is established and which refers to the commitment of the UCC to professional training, extension and social projection, through resources such as Competent Personnel, qualified and improvement continuous. (www.ucc.edu.co, Cooperativa de Colombia). Next, for this purpose, three specific objectives are set, through which the goal of the Project is to be achieved and to contribute to the improvement of the CDEM. Within the activities, the level of appropriation is identified by the personnel that have direct interaction with the CDEM processes, through the documentary and verbal information provided by them. After consolidating the information, comparisons are made with the ISO Standard and the results of the Diagnostic, verifying the real structure of the office, reviewing that the implementation is in accordance with the requirements of number four of the ISO 9001 version 2008 and an analysis will be elaborated later. qualitative starting the improvement proposals and recommending activities to execute the missing requirements.        Finally, a plan of action is drawn up as a result, aimed at correcting the weaknesses detected in compliance with the proposed goals. The hypothesis is based on the cited by the American Entrepreneur Armand V. Feigenbaum, expert in quality control issues, who mentions that Quality is a way of Corporate Life and Administration of organizations; which should not be centralized in a single process, but extended to the entire organization (Nava Carbellido, 2005, P.19), starting from this premise and having as a point of support the vision of the National Strategic Plan of the Cooperative University of Colombia, where the goal of achieving a more effective and efficient service for the satisfaction of customers, students, teachers and other community is seen, the CDEM must align itself with this approach, achieving a culture based on quality. The above justifies and ratifies the need of the CDEM to execute the present project.