Publicación:

Relación de la comunicación organizacional con la calidad en los procesos operativos de la oficina BBVA plaza de las Américas, bajo la norma ISO 9001

Resumen

It would be inconceivable an organization where not share information with those who depend on it, communication in an organization is as vital as blood travels through the body, carrying oxygen to every little part of it, so if the blood supply were to have a lock, you can generate very large and irreversible problems, and even death, therefore being so vital communication for an organization want to find the relation of it, to achieve quality in business processes under ISO 9001, BBVA office in the Plaza de las Americas, so we find the relationship between quality and communication, and communication factors in an organization are key to quality improvements in business processes that manages the office, investigating and observing how is the behavior of communication in the office.